Shipping policy

Shipping Policy

Last Updated: [Date]

Processing Time

All orders require 3-4 business days for processing and preparation before shipment. This time allows us to carefully quality-check each HeelThera™ device, prepare your package, and ensure everything is ready for a safe journey to you.

Please note:

  • Processing time begins the next business day after your order is placed
  • Orders placed on weekends or holidays will begin processing on the next business day
  • You will receive a confirmation email once your order has been shipped with tracking information

Shipping Time

Once your order ships, delivery takes approximately 6-8 business days depending on your location.

Total delivery time: 9-12 business days from order placement to arrival

Shipping Rates

  • FREE Worldwide Shipping on all HeelThera™ orders
  • No minimum purchase required
  • Shipping costs are fully covered by Luvitta

Tracking Your Order

Once your HeelThera™ ships, you'll receive:

  • Shipping confirmation email with tracking number
  • Ability to track your package in real-time
  • Estimated delivery date

International Shipping

We ship worldwide! International orders may experience:

  • Slightly longer delivery times (8-12 business days)
  • Customs processing delays (beyond our control)
  • Potential customs duties or import taxes (responsibility of the customer)

Shipping Carriers

We partner with trusted carriers including:

  • USPS (United States)
  • DHL, FedEx, or local carriers (International)

The specific carrier will be determined based on your location to ensure the fastest, most reliable delivery.

Address Changes

Need to change your shipping address? Contact us at support@luvitta.com within 24 hours of placing your order. Once your order enters processing, address changes may not be possible.

Lost or Damaged Packages

If your package is lost or arrives damaged:

  1. Contact us immediately at support@luvitta.com
  2. Provide your order number and photos of any damage
  3. We'll arrange a replacement or full refund at no cost to you

Questions?

Contact our customer support team: